Premier Inn has been voted the best hotel chain for pre-flight stays according to a new report published by Which? magazine, beating off stiff competition from the likes of Holiday Inn and Hilton Hotels. With a customer satisfaction score of 82%, the hotel chain was rated for good value, customer service and location, and achieved the maximum five-star rating for value for … [Read more...]
Gleneagles a winner in Conde Nast Spa Awards 2013
The spa world gathered in London for the Condé Nast Traveller Spa Awards 2013, recognising the favourite spas for this year, and naming winners in eight categories chosen by CN editors and readers. Around 50 of Condé Nast Traveller's favourite spas can be found inside the free Spa Guide 2013 accompanying the June issue of the magazine. Gleneagles (pictured above) took the … [Read more...]
Managing Provincial Hotels Profitably
H & C News is pleased to introduce a series of articles authored by experts from Buell Consulting Group on the subject of Managing Provincial Hotels Profitably. Recent publicity on the acquisition of hotel groups such as Principal Hayley has distracted attention away from this fundamental issue. Provincial hotels operate in an environment that continues to be … [Read more...]
Poets House opens in Ely
Situated in Ely with views of the magnificent Norman cathedral, Poets House has now opened with 21 individually styled bedrooms that combine their original features with every modern comfort. The restaurant, with 60 covers, is open throughout the day to serve the best of contemporary cuisine with seasonal specialities and fresh, locally sourced ingredients. And a function room … [Read more...]
Hotel guest room entertainment: are you keeping up?
A recent article in The New York Times by Jane L. Levere points out that guest room entertainment is turning away from TV: many guests now prefer to plug into the hotel’s WiFi signal, and use their iPad, laptop or other device to stream programmes. Such guests actively prefer to find their entertainment in this way, meaning that the companies that traditionally installed and … [Read more...]