H&C News has long recognised that ‘Guest experience’ is a vital issue for the hospitality industry, and nowhere more than for hotels, where there are so many opportunities to please - or dismay - guests. There are so many touch points - from researching and then booking, through to the stay itself, check out and departure – that can and should be positive ones. Sally … [Read more...]
Royal Warrant for The Goring!
As the Diamond Jubilee year drew to a close, it was announced that The Goring was to receive a Royal Warrant of appointment to HM The Queen for Hospitality Services. It is believed that this recognition is unique because no other hotel has been similarly recognised by the Queen.. Jeremy Goring, whose family built the Belgravia hotel over 100 years ago, said: “We are … [Read more...]
Bespoke Hotels adds Sheffield Park Inn
The 111 bedroom Park Inn in Sheffield has been purchased out of administration and renamed The Sheffield Metropolitan, the first step in a major development and rebranding plan which will be managed by Bespoke Hotels, the leading hotel management company. All former Park Inn employees have been retained including hotel manager Ian Slater, who has been with the property since … [Read more...]
New Head Concierge at No.11 Cadogan Gardens
Richie Long, winner of the Golden Keys Concierge of the Year 2011, has been appointed as Head Concierge at No.11 Cadogan Gardens. Located in Knightsbridge, the hotel is a member of Small Luxury Hotels of the World. Richie started his career in hospitality fifteen years ago as a luggage porter at the Grafton Hotel in London. His next role was a trainee concierge under the … [Read more...]
European hotel forecast: slower growth
PwC’s latest European hotel forecast points to a subdued year for the UK, with Edinburgh the only likely exception, and the aftermath of the Olympics leaving London in negative growth. Key findings: Slower growth in 2013, with no cities expected to report double digit growth Paris tops the rankings for fullest, most expensive and highest RevPAR in 2013 London will see … [Read more...]