Hilton Hotels & Resorts reports that ‘Vacationitis’ is creating high levels of stress and claiming countless hours of unused vacation time as it spreads among workers incapable of taking long- or short-term breaks. The flagship brand of Hilton Worldwide is therefore activating its Hilton Urgent Vacation Care Center, an interactive website featuring personal diagnoses of … [Read more...]
Passion for hotel guest experience delivers five star ratings
What is the difference between a happy customer and a loyal customer? Potentially many thousands of pounds of revenue for a hotel in lifetime value for each and every customer. The first time a new guest stays with a hotel creates an opportunity to win that guest’s loyalty, but how many hotels are geared up to do so? Nobody gets it right every time, but some have put … [Read more...]
‘Bill’ Marriott writes “Without Reservations”
After 40 years at the helm of one of the largest global hotel empires, executive chairman of Marriott International J.W. “Bill” Marriott, Jr., offers a revealing and candid glimpse of what he has learned in a lifetime of hosting the world, in his new book Without Reservations: How A Family Root Beer Stand Grew Into a Global Hotel Company. In the book, Marriott reveals … [Read more...]
Richard Moore to Rezidor’s Area Vice President UK & Ireland across all brands
The Rezidor Hotel Group, one of the world’s fastest growing hotel companies and a member of the Carlson Rezidor Hotel Group, has promoted Richard Moore to Area Vice President of all brands in the UK & Ireland. In his new role, Richard is responsible for all 48 properties in Rezidor’s UK & Ireland area portfolio across the Hotel Missoni, Park Inn by Radisson and … [Read more...]
Positive 2013 hotel supply and demand forecast for London and regional UK
STR Global, the leading provider of market data to the hotel industry, in conjunction with Tourism Economics, is forecasting positive supply and demand growth across London and regional U.K. in 2013. Although the continuing economic uncertainty across Europe makes forecasting a challenging task and subject to change, supply in London is projected to increase by 3.5%, while … [Read more...]