Fairmont Hotels & Resorts has produced a fascinating infographic (link below) revealing the life of the Savoy Butler. It explores the training they receive and the lengths they will go to satisfy their customers, and includes a selection of inside stories from the head butler at the Savoy, Sean Davoren. For example, Sean explains how he was once tasked with sourcing wild … [Read more...]
Watch these Foodservice Industry Trends in 2015
The NPD Group has identified and shared 5 ingredients for foodservice success in 2015: you may not agree, but should be watching to check what happens and how it may impact your business. 1. Goodbye Blind Loyalty – choice and innovation breeding increased promiscuity Consumers increasingly spoilt for choice will demand more if they’re to stay loyal. Winners in 2015 … [Read more...]
UK big winners in Annual Tripadvisor Travellers’ Choice Awards
A Yorkshire B&B and a Welsh seaside hotel are among the big winners in this year’s 2015 Travellers’ Choice awards for hotels, TripAdvisor has revealed. Millgate B&B in Masham was named the world’s number one B&B, while Lawton Court Hotel in Llandudno topped the world’s Bargain hotel category. Now in their 13th year, the awards honour the world’s most … [Read more...]
Wetherspoon sales up, margins under pressure
J D Wetherspoon has updated on current trading for the six months ending 25 January 2015, with the first 12 weeks of the second quarter (to 18 January 2015), showing like-for-like sales increased by 2.8% and total sales by 6.8%. Like-for-like sales slowed to approximately 2% in December and have slowed further in the last fortnight. In the year to date (25 weeks to 18 January … [Read more...]
Hilton’s ‘Meet with Purpose’ to inspire sustainable, healthy choices for events
Hilton has announced Meet with Purpose, a concept designed to make it easier for meeting professionals to reduce waste and incorporate health and wellness into meetings and events. Meet with Purpose provides meeting professionals with sustainable choices to incorporate into events that not only enhance the experiences of attendees, but also align with many customers' … [Read more...]