Venues and services across the UK are breaking the law by denying access to the country’s blind and partially sighted people when they are out and about with their guide dogs. New data collected by the charity Guide Dogs reveals that guide dog owners – or ‘partnerships’ – continue to be refused access to ordinary restaurants, cafes, shops, transport and other venues when … [Read more...]
Customer satisfaction: limited service restaurants now match full service
The nation’s love for fast food reached new heights this year, according to a report released by the National Customer Satisfaction Index (NCSI-UK). For the first time, customer satisfaction with limited-service restaurants equals that of full-service restaurants. Customer satisfaction with limited-service restaurants is up 2.6% to an NCSI score of 78 on a 0-100 scale. This … [Read more...]
WSTA reports fall in on trade sales despite hot weather
The latest Wine and Spirit Trade Association (WSTA) market report has revealed that the long hot summer turned into a long dry drought for the on trade with total alcohol sales falling by -6% over the latest 12 weeks. In the off trade, there was a minor summer boost with volume sales up +3% over the latest quarter thanks to an increase in sales of cider, beer and sparkling … [Read more...]
Fayre & Square aims to lead market with improved offering
Fayre & Square, the 157 strong family pub brand from Spirit Pub Company, has launched its Autumn menu with new deals across its food and drink range that not only reflect recent food trends (hotdogs, chicken, sharing dishes...), but also introduce or extend value offers. The menu and offers The menu features new dish additions such as the All American Hotdog, Double … [Read more...]
2 in 5 gluten free sufferers struggle to eat out
Dr Schär Foodservice, manufacturer of high quality gluten free foods, is calling for contract caterers and the wider hospitality industry to recognise the importance of offering a varied and safe gluten free menu. More than 1 in 20 customers could benefit from gluten free options, but despite this, many out of home outlets do not have systems in place to offer a comprehensive … [Read more...]