Hospitality Assured, the quality standard for service and business excellence created by the Institute of Hospitality, has launched a free App enabling business owners and operators to take a quick test to measure their customer service levels. Ann Corrigan FIH, managing director, Hospitality Assured, says: “As businesses confront rising costs and ever more demanding … [Read more...]
Market Report on spirits industry trends led by premium brands
First Drinks, a leader in the UK spirits industry, has published its Market Report reviewing current industry trends and taking an in-depth look at key spirit and Champagne categories. It particularly outlines the changing landscape of spirits and the increasingly important role of premium brands, up 18%, which are outperforming total alcohol, up 2%. Consumers looking for … [Read more...]
The Cloud launches location-based offers to millions of WiFi users
The Cloud, Britain’s largest high street WiFi provider and part of BSkyB, has added location-based voucher offers from its venue partners to its WiFi app, letting users see promotions near them when they are out and about. Orchid Pub Group and Spirit Pub Group will be amongst the first brands to run offers through The Cloud’s WiFi app, FastConnect Available to 8 million … [Read more...]
Lunch traffic revives and benefits Quick Service Restaurants (QSR)
New foodservice industry figures from NPD Group show an increase in British lunch traffic for YE (Year Ending) March 2013 and a prediction of three years of growing sales for Quick Service Restaurants. Data from YE March 2009 to YE March 2013 show that Out of Home (OOH) foodservice visits at lunchtime recently improved. Since dipping sharply in the period from March 2011 to … [Read more...]
Sales grow for pub and restaurant groups in June
Britain's restaurant and pub groups saw collective like-for-like sales increase 1.9% in June, against the same month last year. Total sales, including the impact of new openings, were ahead 4.8%, according to latest figures from the Coffer Peach Business Tracker. "The figures follow a 1.2% like-for-like increase in May, and suggest a real if modest recovery for the eating … [Read more...]