Although there has been little news recently, investigations are still continuing and may still result in prosecutions – as well, of course, as the remedial actions taken by supermarkets and others to ensure that their supply chains cannot in future be corrupted. Just last week, the City Of London Police issued the following: ‘In its role as the national policing lead for … [Read more...]
Research reveals calls on hold lose business for hotels
A survey of 3,630 UK companies by audio branding specialist PH Media Group discovered hotels and B&Bs leave customers on hold for an average of 28.83 seconds per call, creating a serious risk of losing business by leaving customers hanging on the telephone for so long. The implications for profitability are grave. Previous research has shown 50 per cent of callers will … [Read more...]
Good Pub Guide 2014: stern on Bad Pubs, positive on how to succeed
In addition to its informative and useful content, the Editors of this year’s Guide have expressed their views on the ‘Bad Pubs’ that – so far – have survived: they reckon up to 4,000 will go out of business, and are remarkably short of sympathy (see below). However, they expect up to 1,000 new pubs will open for business and, if they follow the Top Publicans’ Recipe for … [Read more...]
Nicholson’s Pubs promotes real ale with autumn ales festival
Nicholson’s Pubs continues its drive to underpin the ale experience in the UK through its Autumn Ales Festival. From 21 October to 16 November the brand seeks to promote our national drink and attract new drinkers across its 77 pub estate. The festival will celebrate the tradition and history of cask ale, the craftsmanship involved and the experience which can be enjoyed in … [Read more...]
BII and Hospitality Guild to boost licenced trade career prospects
The BII (British Institute of Innkeeping) and the Hospitality Guild have joined forces to introduce a clearly structured career pathway for employees in the licensed trade, highlighting hospitality as a credible profession for talented, ambitious individuals. The partnership has seen the creation of the Voluntary Licence to Practise at levels 2, 3 and 4, which will provide … [Read more...]