A new independent report has been released today by hospitality technology expert Caternet, in a bid to expose and expunge some of the major technology frustrations felt by many managers operating in the food & beverage sector today. 64% misled by IT suppliers When quizzed on their biggest irritations with their IT systems, over half (64%) of those surveyed believe … [Read more...]
Grosvenor Casinos to anchor The Palace in Southend: restaurants to follow
The Yianis Group has signed a 20 year lease with Grosvenor Casinos for a 27,000 sq ft casino at its multi-million pound redevelopment of The Palace Hotel in Southend-on-Sea. Alex Hyams of Yianis, who were advised by Dedman Gray, comments, “We knew the Palace had huge potential and we are delighted our vision is being realised. Grosvenor Casinos, part of the Rank Group, is … [Read more...]
Signature Living to open Titanic themed hotel
The Husband and Wife team, who own the Signature Living brand based in Liverpool have acquired Albion House on the corner of James Street and the Strand and will be converting it to a Titanic themed hotel. The building is Grade 2 star listed and was the headquarters of the White Star line who were the operators of the Titanic vessel which went down in 1912. When news of the … [Read more...]
Transformational Meetings App introduced at London Marriott County Hall
Centrally located on London's South Bank, the luxury 5* London Marriott Hotel County Hall is the perfect venue for hosting meetings and events, and this month the hotel introduces ‘Red Coat Direct’, a first of its kind app inspired by people and the power of technology and designed by Marriott Hotels to transform meetings. Meeting requests at the touch of a button Already … [Read more...]
Research reveals calls on hold lose business for hotels
A survey of 3,630 UK companies by audio branding specialist PH Media Group discovered hotels and B&Bs leave customers on hold for an average of 28.83 seconds per call, creating a serious risk of losing business by leaving customers hanging on the telephone for so long. The implications for profitability are grave. Previous research has shown 50 per cent of callers will … [Read more...]