Rising energy costs and growing eco-consciousness amongst consumers are forcing hoteliers across the country to explore new ways of making their businesses leaner and, ultimately, greener. Combined, these trends have created a perfect storm, bringing with it a tide of opportunity to prepare for the future and build a more profitable and competitive business in the long … [Read more...]
Marriott’s upgraded Mobile App for fast and easy checkout
Marriott Hotels has added mobile checkout to its industry leading Marriott Mobile app for smartphones. Mobile checkout is the latest innovation from Marriott Hotels in a string of new services designed for today’s connected travellers. Guests can check-in and now checkout at 348 hotels worldwide including London Marriott Grosvenor Square, and Marriott Bristol … [Read more...]
National Telephonists’ Day to celebrate frontline work of telephonists
Rapport, Compass Group UK & Ireland’s guest services business, is launching National Telephonists’ Day in collaboration with switchboard support specialist ComXo on 10 March 2014. The event, which is an industry first, has been set up to recognise the work done by professional telephonists and marks the anniversary of the very first telephone call made by Alexander Graham … [Read more...]
IHG reports strong progress for year to 31 December 2013
Richard Solomons, Chief Executive of InterContinental Hotels Group PLC, commented on the results: "2013 marked IHG's tenth anniversary as a standalone company, and was another year of strong performance. We delivered good underlying growth in revenues and profits, further reduced the capital intensity of the business and continued to generate high returns. “Over the last … [Read more...]
Butlins plans resort hotel at Minehead
Butlins is developing plans to regenerate a further part of its Minehead site by replacing some older holiday accommodation with a modern resort hotel. The proposal, which represents a £20 million development, will create up to 100 new jobs. Butlins Minehead’s Managing Director, Julian Highfield, comments: “Visitors tell us that they would welcome the flexibility and … [Read more...]