UK hotel group Village Urban Resorts is introducing its 'Best Rate Guarantee'. Now, all potential guests when booking directly through the Village Urban Resorts website, Central Reservations or direct with the hotels, will be guaranteed the best publically available rate for each property. If the guest finds a lower rate after they have confirmed a booking, Village Urban … [Read more...]
Hotel brand ratings on the rise
BDRC Continental has revealed the hotel companies which top the charts in profile and consumer perception of their brands. The Hotel Brand Performance Awards are based on the results of the BDRC Hotel Guest Surveys, conducted annually since 1982 among nationally representative samples of business and leisure hotel guests. Key metrics relate to brand awareness, usage, … [Read more...]
New luxury hotel trends revealed
A new survey by Small Luxury Hotels of the World (SLH) completed by over 13,000 SLH customers worldwide reveals new trends within the luxury market. Italy has been identified as the most luxurious holiday destination, Chanel as the most popular luxury brand, and free Wi-Fi was favoured over free breakfast in the majority of core markets. The survey carried out in May and … [Read more...]
Millennium Copthorne and Douwe Egberts launch M & C Barista competition
The quality of coffee provided to guests and customers is becoming ever more important. It may not be quite as important as free WiFi in hotels, but it’s getting there! Now, in a development that reflects that importance, Douwe Egberts Professional has partnered with the Millennium Copthorne Hotel Group to offers its employees a chance to win the ‘Barista of the Year’ … [Read more...]
Booking.com signs-up to VisitBritain ‘Great China Welcome’
Growing interest in the UK by Chinese tourists has encouraged Booking.com to enhance and adapt its service and to successfully apply to be recognised as a member of the VisitBritain ‘GREAT China Welcome’ Charter (GCW) campaign. The GCW Charter campaign was launched in March 2014 by VisitBritain and is aimed at UK hospitality businesses who can offer exceptional assistance to … [Read more...]