A Woman’s Nation (AWN) and Marriott International have announced that Marriott International will be the first partner in AWN’s The Envelope Please™ initiative, which is designed to encourage and enable hotel guests to express their gratitude by leaving tips and notes of thanks for hotel room attendants in designated envelopes provided in hotel rooms. Hotel room attendants … [Read more...]
Improving customer service by Peter Hales, Michels & Taylor
In order to improve your customer service, you need to establish what level or type of service you want your customer’s to experience. This will depend on your brand personality and customer expectations. Once you know this, the next step is to look at how you can train this approach into the team culture so your staff bring it to life. This is obviously the hard part, but … [Read more...]
Plum jobs for Tewkesbury Park’s new Head Chef and GM
They may well describe their new roles as ‘plum’ jobs but Ian Tuggey and Paul Fielding, the new general manager and head chef at Tewkesbury Park Hotel & Golf Club, have certainly got their hands full with the hotel’s latest crop of home grown produce! The family-owned and run hotelis currently celebrating an early bumper harvest of apples and plums – both of which Paul … [Read more...]
Hospitality takes to crowdfunding
Raising finance for hospitality ventures of all kinds is being transformed by crowdfunding and the opportunities it brings for entrepreneurs to raise funds for investment directly from members of the public. The offers, and their success, are very diverse: for every Chapel Down winery (their offer was fully subscribed in just a few days) there are others who fail to convince … [Read more...]
Dormy House is named “Ultimate” UK Spa Hotel and Best Birthday Venue
Dormy House Hotel and Spa, along with Foxhill Manor, the hotel’s exclusive-use venue on the Farncombe Estate near Broadway, are celebrating after scooping two national awards in one weekend. Winning Spa Hotel The hotel, which launched House Spa in February and Foxhill Manor in June, has been named winning spa hotel in the Sunday Times Ultimate 100 British Hotels, a … [Read more...]