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Weird, wacky and wonderful – the questions guests ask

By James Russell: Weird, wacky and wonderful – the questions guests ask

December 11, 2015

Is Haggis an animal? What time do the Northern Lights come on? What’s the best time to cross Snake Pass to avoid the snake?        Where can I find Cameron’s Northern Powerhouse? Travelodge has just revealed some of the bizarre requests Travelodge staff have been asked by customers during the last 12 months, and the strange requests and questions throughout the year … [Read more...]

Whitbread reports sales growth of 11.1%

By James Russell: Whitbread reports sales growth of 11.1%

December 10, 2015

Whitbread PLC today reports its trading performance to 26 November 2015 for the year ending 3 March 2016, with Alison Brittain, Chief Executive of Whitbread, commenting: “I am delighted to have joined Whitbread as CEO. This is a great business with a strong leadership team and 48,500 team members who are passionate about delivering outstanding customer service. In Costa … [Read more...]

Tewkesbury Park strengthens with new GM

By James Russell: Tewkesbury Park strengthens with new GM

December 10, 2015

With the first stage of the hotel’s £2.5 million refurbishment almost complete, Tewkesbury Park has appointed Patrick Jones, formerly at The Old Swan & Minster Mill in Oxfordshire, as its new General Manager. While General Manager at The Old Swan & Minster Mill, the de Savary family’s 5-star boutique, Patrick increased revenue by over 30% and initiated a restructure … [Read more...]

Master Innholders call for ambitious hoteliers

By James Russell: Master Innholders call for ambitious hoteliers

December 10, 2015

Applications for the Master Innholders Aspiring Leaders Diploma (MIALD) 2016 are now being accepted and junior managers, senior supervisors and heads of departments working in the hotel industry are encouraged to apply. The MIALD sees students study for an internationally and industry recognised Level 3 Award from the Institute of Leadership & Management, learning … [Read more...]

Frasers Hospitality adds 4 to Malmaison and Hotel Du Vin

By James Russell: Frasers Hospitality adds 4 to Malmaison and Hotel Du Vin

December 9, 2015

Frasers Hospitality, the hospitality arm of Frasers Centrepoint Limited, has acquired a portfolio of four properties in the UK for a consideration of £36.1m from Swire Properties Hotels Holdings through the Group’s subsidiary, Malmaison and Hotel du Vin Property Holdings Limited. This acquisition comes on the back of Frasers Hospitality’s recent purchase of the Malmaison and … [Read more...]

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