Construction started on 25 January on an Associated Property Investors (API) led £20 million retail and leisure development at 19–31 Manchester Piccadilly. With construction work expected to finish by December 2013, upwards of 100 jobs will be created in the run up to Christmas. The building is well known in the city as the site of the Woolworths fire in 1979, and was more … [Read more...]
Guest experience: Daniel Pedreschi, General Manager introduces the Park Plaza Westminster Bridge
H&C News recent series of articles on Guest Experience has been examining this vital issue with the help of experienced hoteliers and the insights that they bring. How can hoteliers ensure that the overall guest experience at every touch point - and there are many - is not just of the standard your guests expect, but that it exceeds their expectations? Superbly located … [Read more...]
Reducing food waste, SRA calls on restaurants to act now
Restaurants waste almost five times more food than the average UK household, according to the Sustainable Restaurant Association (SRA), which has called on the industry to act now. Hundreds of restaurants have taken steps to reduce food waste, but the SRA says that an industry average of almost half a kilo per diner is unacceptable. SRA research shows that the average … [Read more...]
Accor growth as business model transforms
Accor has reported for the fourth quarter showing growth in 2012 revenue, supported by the transformation of the business model, and record development, with the opening of more than 38,000 rooms. Highlights: Rapid growth in the Group’s gross revenue, up 11% to more than €11 billion Gross revenue up 25% for Managed and Franchised hotels only, and total fees, excluding … [Read more...]
Savoy Educational Trust launches MBA Programme with Cranfield and seeks applications
The Trustees of the Savoy Educational Trust are very conscious of today’s incredibly challenging economic and business environment and want to help to ensure that the ‘leaders of tomorrow’ and the future ‘captains of the hospitality industry’ are as ‘fit for purpose’ as possible. Future leaders in the industry need to be equipped with the technical knowledge required to … [Read more...]