The latest research insight report from People 1st has suggested that customer service skills are still not up to the standard that employers in the hospitality industry would like to see. The report found that while 87% of businesses said that customer service would be important for them in the next 3-5 years, 53% employers believe that their employees lacked these vital … [Read more...]
The Hotel Collection restructures and appoints Grant Hearn
Duff & Phelps, the premier global valuation and corporate finance advisor, have completed the financial restructuring of UK Group of Hotels Plc (“the Group”) and its subsidiaries on 11 September 2014. UK Group of Hotels Plc was placed into administration on 4 August 2014 to assist the restructuring of banking facilities. During the process it became apparent that the … [Read more...]
Consumers favour taste over healthy food
Allegra Foodservice’s latest analysis from the Eating Out in the UK report reveals that the seesaw is tipping towards “wow foods”, and away from “worthy foods”, with taste outweighing health for the majority of consumers, although taste is more important to males than females, with a 65% vs. 50% split. Rebelling against healthier options Insight Director, Steve Gotham … [Read more...]
Sodexo appoints new business development director for universities
Sodexo, the world’s largest services company, has appointed Tracey Smith as business development director for its universities business. Tracey has extensive experience in the education sector and joins Sodexo from Aramark where she achieved significant success in the higher education market. Enhancing the student experience Following on from Sodexo’s launch of its … [Read more...]
Makers|Cafe: laser cutting, 3D printing, and coffee
Makers|Cafe is a new concept, and describes itself as ‘a space for makers, wonderers, tinkerers, the designers and creatives in general. For those of us who need our caffeine while cultivating these fragile ideas.’ So it’s not just a space for drinking quality coffee, but one where people can – in reality – have their prototypes made on the spot, giving them the freedom to … [Read more...]