The latest research insight report from People 1st has suggested that customer service skills are still not up to the standard that employers in the hospitality industry would like to see. The report found that while 87% of businesses said that customer service would be important for them in the next 3-5 years, 53% employers believe that their employees lacked these vital … [Read more...]
Consumers favour taste over healthy food
Allegra Foodservice’s latest analysis from the Eating Out in the UK report reveals that the seesaw is tipping towards “wow foods”, and away from “worthy foods”, with taste outweighing health for the majority of consumers, although taste is more important to males than females, with a 65% vs. 50% split. Rebelling against healthier options Insight Director, Steve Gotham … [Read more...]
Colder August fails to chill eating and drinking-out growth
Britain’s restaurant and managed pub groups recorded another month of steady growth in August, with collective like-for-like sales up 1.3% on the same time last year, latest data from the Coffer Peach Business Tracker shows. Chillier than average weather had an impact, but the sector still delivered a 17th consecutive month of positive growth. Restaurants fare … [Read more...]
Cau and Ben’s Cookies join roster at The Oracle, Reading
The Oracle in Reading continues to strengthen its dining offer with the addition of Argentinean-inspired steak restaurant CAU, and British cookie brand Ben’s Cookies. The Oracle’s restaurant and leisure venue, The Riverside, is already home to an impressive line-up of 21 cafés and restaurants including Strada, Jamie’s Italian and Wagamama, ans well as a 10-screen Vue … [Read more...]
Giggling Squid extends tentacles westwards
Giggling Squid has announced its eleventh opening, with a significant increase in like-for-like sales throughout the group, while its latest launch, Sevenoaks, smashed its sales forecast by 40 percent. A change of banks means that funding is now in place for further launches. Bristol The fast-growing Thai tapas concept has acquired a prime site in the upmarket Clifton … [Read more...]