Following the launch of the Greene King Leisure Spend Tracker in March, the latest report gives insight into GB consumer discretionary spending over the month of March. Average household spending in March was broadly flat, compared to February 2014. However, February was a particularly strong comparator due to Valentine’s Day and half term. This month’s findings highlight … [Read more...]
JD Wetherspoon to use Olympic-inspired customer service training
JD Wetherspoon has announced that it is aiming to train all 32,000 of its front-line staff in customer service using the WorldHost training programmes, which were used to train over 100,000 staff and volunteers for the London 2012 Olympic Games and Paralympics. The pub chain is working with the People 1st Training Company, the company that launched WorldHost in the UK, to … [Read more...]
Online focus boosts sales for TCG
Managed pub and bar group TCG has seen a sharp uplift in online bookings following a three-month project which has lifted the business’s internet search rankings and improved the effectiveness of its social media. Customer visits to TCG’s website, www.the1440.co.uk, grew by more than 1500% in the first three months of 2014, driven by a focus on search engine optimisation … [Read more...]
BottleDog: BrewDog opens craft beer mecca
Scotland’s largest independent brewery, BrewDog, is officially opening BottleDog, its first craft beer bottle shop this Friday. Located at 69 Grays Inn Road, London, WC1X 8TP, BottleDog is the first in a series of bottle shops the brewery is planning to open in 2014. 4 beers on tap, 250 in stock Stocking over 250 different beers, as well as hosting four beers on tap, … [Read more...]
Eating out: cultural changes reflected in Orchid reservation system
Orchid Group is making the most of cultural changes in customers’ eating out habits with an online booking system for almost all its pubs that, in just the first month, has delivered some 2,000 reservations adding up to an impressive 10,000 covers. The way people choose to dine out is changing The system was created in recognition of the fact that the way people choose to … [Read more...]