The Snug, the family of popular neighbourhood style bars and kitchens, has reported strong trading figures for the first quarter, with like for like sales growth of over 12% year on year. Highlights The first quarter saw The Snug celebrate its 10th year anniversary, with an update to all branding, and refurbishments across most sites, to bring all venues in line with the … [Read more...]
Casual dining chains tops for customer satisfaction
Foodservice industry figures from global information provider The NPD Group show that casual dining chains are winning in the customer satisfaction stakes. For the year ending March 2015, consumers said they felt ‘strong overall satisfaction’ in 77% of visits to casual dining chains. This means they rated overall experience as either ‘very good’ or ‘excellent’, with this figure … [Read more...]
People 1st launches consultation to drive response to hospitality productivity slump
Low productivity levels need to be urgently addressed in the hospitality and tourism industry with high levels of employee turnover resulting in the sector being 58 per cent less productive (on a per-employee basis) than the likes of manufacturing, a new analysis from workforce development charity People 1st reveals. Campaign to tackle the low productivity In response to … [Read more...]
Beer Academy launches online Beer Steward qualification
The Beer Academy has launched the Beer Steward qualification, an entry-level online course which enables bar staff to gain a sound understanding of the basics of beer, from brewing to serving customers. The Beer Steward is the first online qualification from the leading global beer education body, and has been developed to meet the growing need for operators to equip … [Read more...]
Catering to the over 65s: a £16 billion untapped opportunity
The recent Restaurant and Bars Forum 2015 held by BDO, Fourth and Barclays featured a presentation by Mike Saul, MD – Hospitality& Leisure for Barclays of a significant piece of research into ‘An ageing population’. £37 billion spend on Hospitality & Leisure There has been plenty of discussion in recent months on this subject – and the considerable spending power … [Read more...]