Brakspear is introducing a new customer feedback and reward scheme across its five managed pubs in partnership with guest feedback specialists Feed It Back. The scheme will provide higher volumes of more detailed and timely customer feedback, linked to the pub’s EPOS data. Feedback is gathered from a brief, online survey, personalised to each guest’s visit, and most … [Read more...]
Fuller’s introduces London Pride Clubhouse
As readers can imagine, H&C News is currently inundated with news of the many worthwhile initiatives being introduced across UK hospitality for the Rugby World Cup. However, we felt that this initiative by Fuller’s illustrates the effort needed to stand out in the rugby crowd! Pictured above are England World Cup winners Kyran Bracken (ex-Saracens & England) and Katy … [Read more...]
ALMR Late Night Awards – the shortlist
The nominees for the 2015 ALMR Late Night Awards have been announced. The nominees include businesses from across the late-night sector and represent the best of an innovative night-time economy. ALMR Chief Executive Kate Nicholls said: “The ALMR’s Late Night Awards are judged by both a panel of industry leaders and peers making them the most comprehensive awards of their … [Read more...]
Glynn Purnell’s Top 10 Energy Saving Tips
Britain’s restaurant sector consumes more than £1.3 billion in energy each year – and is responsible for higher carbon emissions than the state of Costa Rica – but three quarters of restaurateurs admit they don’t know how to implement energy saving measures, new research from E.ON reveals. Lack of tools and knowledge The survey of 150 restaurant owners, managers and chefs … [Read more...]
Royal Exchange presents refreshed spaces and menus
London’s Royal Exchange by Bank has always been a stunning building and, this week, D&D London is re-opening its refurbished hospitality offerings. And they look well worth a visit. On the mezzanines, the new Threadneedle Bar and an all-day dining Gallery will be unveiled, alongside Restaurant Sauterelle (pictured above). All three overlook the existing Grand Café and … [Read more...]