What do Lucknam Park, Lancaster London, The Belfry, ISS Integrated Solutions, Esk & Wear Valleys NHS Foundation Trust have in common? This year, they are all winners, or employers of winners, of Hospitality Assured Awards. Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. It encourages … [Read more...]
Hotel, holiday, and travel companies need to do better at getting close to customers
Holiday, hotel and travel firms need to do a better job of communicating with their customers in a meaningful way, as consumers rate them just marginally above average compared to firms in all industry sectors, according to the new Customer Intimacy Index produced by database marketing specialist GI Insight. Holiday, hotel and travel firms rank seventh, receiving subpar … [Read more...]
Snoozebox recapitalises
Portable hotel group Snoozebox – it builds temporary hotels out of shipping containers – has been forced to recapitalise: existing investors are to pump £10.1 million into the group in order to enable it to fulfil contracts in 2013 and 2014. The Snoozebox results, it will be recalled, showed major losses for 2012. Clearly, existing investors have faith that the business will … [Read more...]
Graham Harrower joins Fonab Castle Hotel as Head Chef
The team at the soon-to-open Fonab Castle Hotel in Pitlochry, Perthshire, has appointed Head Chef Graham Harrower to run their Sandeman’s Fine Dining Restaurant and the more casual Fonab Brasserie. With only weeks to go until the hotel’s much anticipated summer opening, Graham joins from five star resort, The Langdale Estate in the Lake District, where he headed up four … [Read more...]
Menzies Hotels enter administration once again
On 20 May 2013David Crawshaw and Rob Croxen of KPMG were appointed joint administrators to Cordial Hotels Limited and Cordial Hotels Acquisitions Limited, the non-trading holding companies of Menzies Hotels Group, which owns 15 hotels and has its head office in Derby. Commenting on the appointment, Rob Croxen said: “Administration appointments have been made over the … [Read more...]