Hospitality Assured, the quality standard for service and business excellence created by the Institute of Hospitality, has launched a free App enabling business owners and operators to take a quick test to measure their customer service levels. Ann Corrigan FIH, managing director, Hospitality Assured, says: “As businesses confront rising costs and ever more demanding … [Read more...]
Macdonald Hotels appoints regional development chefs
Macdonald Hotels & Resorts, the UK’s largest privately owned hotel group has appointed two Regional Development Chefs. It comes as the award-winning hotel group, continues to lead the way in the hotel industry by having the highest standards in food service across its critically acclaimed restaurant portfolio. Further supporting the development of food across the … [Read more...]
London hotels outperform in June, regionals strongest over half year
Successful revenue management enabled London hotels to outperform their regional counterparts for only the second time this year, according to preliminary hotel figures for the month of June released by business advisory and accountancy firm, BDO LLP. London: occupancy up 6.3%, yield up 4.2% In London, a 2.0% year-on-year reduction in room rate to £143.79, compared with … [Read more...]
TripAdvisor announces free tool for hospitality businesses to measure review success
TripAdvisor has launched a free tool to show businesses the impact of Review Express. In response to extensive user feedback, the Review Express platform has been enhanced with the development of a new Dashboard. This provides business owners with valuable performance data on their email campaigns and reviews generated from Review Express, a free review collection … [Read more...]
For Scandic Hotels, Swisscom Hospitality implements next generation HSIA to allow guests a Click-to-Connect experience
Scandic Hotels and Swisscom Hospitality today jointly announced the signing of a partnership agreement to deliver next-generation hotel HSIA (High-speed Internet Access) services. Swisscom is enabling Scandic Hotels to offer a differentiated Internet guest journey in line with the group’s vision and client-focused brand standards. The first important milestone has been reached … [Read more...]