The People 1st Training Company has launched a new training programme to support junior managers who are taking the first step up from team member to manager. Over four days of training, the Management 1st programme helps managers get to grips with the basics of managing a team – from coaching and communication skills to presentation techniques, effective listening, and … [Read more...]
Best New Business Hotel in the World is the InterContinental London Westminster
The Intercontinental London Westminster has been awarded the award for Best New Business Hotel in the World at the Business Traveller Awards. The hotel, which has been open for less than 12 month, was recognised for its outstanding service amongst global travellers by the industry benchmark for excellence. The hotel is the first InterContinental to open in London for over 36 … [Read more...]
Food costs for October
Top News The major changes in price this month all relate to fresh produce. Melon prices have all increased this month, with oranges and melons really pushing prices up, with an increase of (+101.25%). Gala melons also significantly increased in price (+82.14%). The price of honeydew melons (+10.95%) and watermelons (+20%) also rose across September, but not as steeply as the … [Read more...]
Guest service drives profit
The latest Luxury Hotel Benchmarking Report from BluSky Marketing illustrates that hotels who consistently deliver an exceptional guest experience could be selling as close to rack rate as possible, generated by non commission sources. The benchmarking report, based on 4,795 guest responses from a portfolio of 17 UK luxury and boutique properties, illustrates that on average … [Read more...]
A drink and a plug socket, please – serving electricity to customers
Britons are becoming a nation of ‘cheeky chargers’ with over half the population topping up devices in locations such as their local pub or coffee shop, research by E.ON has found. Customers but at a cost But the good news for businesses looking to recoup the price of that power is that over a third of those surveyed were more likely to visit a business which lets them plug … [Read more...]