A new survey by umi Digital has revealed that independent accommodation businesses want stricter rules on OTA commission levels as they struggle to increase their own online bookings. This comes in the wake of the Office of Fair Trading investigation rulings on new membership schemes that will make it even harder for independent hotels, b&bs and guest houses to win the … [Read more...]
Hotels must do better to attract the £2 billion market for disabled people
VisitEngland has estimated the value of the stay away from home market for disabled people at £2billion. However, a recent survey by the new online training resource for hotel staff called AccessChamp has found that hoteliers have a long way to go to provide great customer service to disabled guests. Hotels rated just ‘OK’ or ‘poor’ The research, conducted with 276 members … [Read more...]
Small business award brings 5 star Swan House recognition and focus
Swan House, a boutique bed and breakfast in Hastings, has found new focus and drive since being named as a regional winner in the FSB WorldPay UK Business Awards. The luxury bed and breakfast was announced as a finalist in the Micro Business category of the small business awards and has since continued to strive to maintain its exemplar ratings. The five star gold rated hotel, … [Read more...]
Hampton by Hilton arrives in Central London
Hampton by Hilton welcomes a landmark addition to its portfolio with the opening of the Hampton by Hilton London Waterloo. It is the brand’s first hotel in central London and follows the recent launch of Hampton by Hilton London Gatwick Airport North Terminal, joining Hilton Worldwide's global brand of over 1,900 mid-priced hotels. The hotel comprises 297 guest rooms and is … [Read more...]
London hotels: positive growth in January
According to STR Global’s preliminary daily data from January, London showed positive growth in the following key performance indicators: increases in supply (+1.1 percent) and demand (+4.5 percent); a 3.4-percent increase in occupancy to 68.0 percent; a 3.5-percent increase in average daily rate to GBP122.12; and a 7.0-percent rise in revenue per available room to … [Read more...]