A new benchmarking survey by customer insight specialist GI Insight shows that, while 94% of consumers belong to at least one loyalty programme, just under half of scheme members on average are actually active users and just a quarter see companies effectively analysing their needs and sending them relevant offers. Only 21% join catering schemes The research, based on a … [Read more...]
Local businessman buys Best Western Burnside Hotel, Windermere
Colliers International has sold the Best Western Burnside Hotel situated in the heart of the Lake District National Park on behalf of the LPA receivers over the properties and joint administrators over the business, to local business, GGE Ltd. The sale price was advertised as offers in the region of £3.1 million for the hotel and associated staff accommodation. Located in … [Read more...]
Insights from Hospitality Industry events
Carl Weldon, Chief Executive of HOSPA here gives H&C News readers his insights into some recent events across the hospitality sector, and how they indicate a reviving, growing industry that is tackling both its opportunities and its problems: In the past month or so I have attended a number of Industry events, including: The BHA Hospitality & Tourism … [Read more...]
St. James’ Court launches The Cellar Room
St. James’ Court, A Taj Hotel is launching The Cellar Room at The Hamptons Bar in association with Laurent-Perrier Champagne on 12 September 2014. In this elegant room, guests will be able to experience the full Laurent-Perrier range of champagnes from the crisp and citrusy Ultra Brut to the rare and exquisite Alexandra Rosé. For those that can’t decide which to try, there … [Read more...]
UK Chain Hotels Market Review – July 2014
Profits momentum for UK Provinces, London declines again Although London profitability dropped for a third consecutive month in July, the UK Provinces continued to gain momentum with gross operating profit per available room (GOPPAR) surging and North West hoteliers experienced a 22.2% growth in this metric, according to the latest HotStats. North West hotels managed to … [Read more...]