Hoteliers know that every guest wants to feel special when they travel. Yet creating a quality loyalty club as an independent hotel or small to mid-size hotel chain, is easier said than done. Many struggle to offer a variety of destinations or do not have a large portfolio on offer to make a loyalty scheme meaningful and advantageous to the guest. The launch of Wanup reinvents … [Read more...]
Cameron House announces Scotland’s first concierge apprenticeship scheme
Cameron House, a five-star resort set on the banks of Loch Lomond, has announced the launch of its new concierge apprenticeship scheme, the first of its kind in Scotland. The new apprenticeship will run over the course of three years and will educate the selected trainee in the day to day supervision of the five-star concierge department, as well as grant access to a range … [Read more...]
IHG announces new Vice President, Operations, Continental Europe
IHG, one of the world’s leading hotel companies, has appointed Michael Zager as Vice President, Operations, Continental Europe. Zager will start his new role effective October 1st and report to Stephen McCall, Chief Operating Officer, Europe. Zager will join the Operations Leadership Team and will be based within IHG’s Frankfurt office to help further strengthen presence … [Read more...]
Radisson Blu opens in Lyon, France
The new Radisson Blu Hotel in Lyon opened 1st October 2016. The stylish and contemporary hotel, located on the upper floors of Lyon’s iconic Part-Dieu tower, known locally as “Le Crayon”, boasts breath-taking views of the city’s historical quarter, the French Alps and Mont Blanc, and marks a welcome return for the Radisson Blu brand in the city. “We are delighted to open … [Read more...]
Lancaster London’s Sleep Out Success for West London Day Centre
On Friday 23 September 2016, the Lancaster London team left behind the luxury of the hotel, gathered their sleeping bags and headed to Paddington to sleep out through the night - all in the name of charity. As a result of the event, £6.5k has been raised for the local charity. The Sleep Out was in partnership with homeless charity, West London Day Centre. All of the money … [Read more...]