Guest experience and technology are now inextricably linked continuing to offer hoteliers ways to differentiate their customer proposition. ibis, the economy brand of AccorHotels, has completed the roll-out of its new guest welcome programme across all ibis, ibis styles and ibis budget hotels in the UK, aided my mobile technology. The new approach sees ibis employees … [Read more...]
Apex Hotels’ £35m bath hotel opens for business
The latest addition to the Apex Hotels portfolio, in the city of Bath, has opened its doors to guests. The launch of the £35 million Apex City of Bath Hotel marks a significant milestone for the group, as it takes the company’s portfolio to 10 hotels across the UK, and represents its first opening in England outside of London. With 177 bedrooms, the property is the city’s … [Read more...]
Bovey Castle in Devon and The Mount Somerset near Taunton celebrate new AA Red Star ratings
The Eden Hotel Collection is delighted to announce that two of its hotels - Bovey Castle, on Dartmoor, Devon, and The Mount Somerset Hotel & Spa near Taunton - have both been recognised by the AA in this year’s prestigious awards. Bovey Castle has been awarded five Red Stars by the AA for its exceptional hospitality. Five Red Stars is the highest accolade awarded by the … [Read more...]
Digital Key unlocks door to speedier check-in
Bristol’s leading four-star hotel has installed the very latest in digital technology which will allow guests to turn their phone into a room key. Available at DoubleTree by Hilton, Bristol City Centre on Redcliffe Way the new Digital Key is a new system developed by the Hilton group. Customers that are Hilton Honors members, who have downloaded the Hilton Honors app and … [Read more...]
AccorHotels announces key appointments to its UK & Ireland Management Team
AccorHotels today announces its UK & Ireland management team. The announcement includes strategic hires from outside the business and several internal appointments. Philip Lassman has joined AccorHotels UK & Ireland as Vice President of Development. Lassman joins after 10 years at IHG where for the past five years he was Development Director for UK and Ireland. His … [Read more...]