The Motel One Hotel Group has had considerable success in Germany, and is now rapidly expanding across Europe: it already has two hotels in Austria and is about to open its first UK hotel in Edinburgh, with more to follow. It now has over 8,500 rooms and an occupancy rate of 76%. It is timely, therefore, to take a closer look at the Motel One concept, and consider the … [Read more...]
Marriott International launches Culinary Apprenticeship Academy
Marriott International has launched the Marriott Culinary Apprenticeship Academy (MCAA), its first coordinated effort in the United Kingdom to train and offer young people a viable career in the culinary and hospitality industry. The MCAA is one of a number of steps taken by Marriott International in Europe to ensure that young people have the opportunity for a prosperous … [Read more...]
Using ‘Flash Sales’ to boost your business
This summer, HOSPA hosted a Revenue Management Community discussion at Le Méridien Piccadilly, London, on the use of ‘Flash Sales’ to boost business. Suzie Wotton, Vice President of Marketing at Red Carnation Hotels, chaired a panel of leading ‘Flash Sales’ practitioners to enable hoteliers to find out more about the issues involved. The expert panel comprised: Nick … [Read more...]
Winners announced at Beautiful South’s Awards for Excellence 2012-2013
Seventeen South East tourism businesses have been awarded Gold at the Beautiful South’s Awards for Excellence 2012-2013 held at Denbies Wine Estate, Surrey on 28 November. The Beautiful South Awards are now in their 22nd year and recognise businesses and destinations across the tourism industry for their exceptional levels of customer service and dedication to raising … [Read more...]
Guest Experience enhanced through Conrad Concierge
Conrad Hotels & Resorts knows today's luxury traveler has come to expect more than simply great service – they expect offerings customised to meet their needs. Additionally, consumers are using technology more than ever before: a survey released by Conrad shows nearly 75% of consumers use a smart phone, tablet or computer when booking elements of their travel. With … [Read more...]