“Your guests may forget the things you do and say but they will never forget the way you make them feel.” In my last article on the great satisfaction myth (for the article click here), I argued that satisfaction is misleading as a key measure of success. This is because satisfaction focuses on value created by rational factors, whereas human behaviour is driven by … [Read more...]
Stefan Soennichsen appointed Area GM for St Martins Lane and Sanderson
Stefan Soennichsen: new Area GM for St Martins Lane and Sanderson Morgans Hotel Group has announced the appointment of Stefan Soennichsen as Area General Manager for St Martins Lane and Sanderson, London. Stefan joins Morgans Hotel Group from One Aldwych where he held the position of General Manager since 2008. Prior to his role at One Aldwych, he served as Hotel Manager … [Read more...]
London: 2,000+ hotel rooms in construction
According to the January 2013 STR Global Construction Pipeline Report, London has 2,181 rooms under construction whilst the overall European hotel development pipeline comprises 869 hotels totalling 145,303 rooms. The total active pipeline data includes projects in the In Construction, Final Planning and Planning stages but does not include projects in the Pre-Planning … [Read more...]
The Pembroke Arms to re-open late spring
Hillbrooke Hotels has announced that The Pembroke Arms at Wilton near Salisbury will re-open in late spring, after an extensive refurbishment. This represents an exciting new development for Hillbrooke Hotels and a significant addition to its growing stable of hotels and inns. You can visit its new website click here on which Hillbrooke admits that “We are not a normal … [Read more...]
The Gold Service Scholarship winner is…Rebecca Dibben!
Rebecca Dibben, a 22 year old Restaurant Supervisor at Deseo Mediterranean Restaurant, Gleneagles Hotel, has won the inaugural Gold Service Scholarship. She beat five other finalists who competed at a special lunch service held at London’s Westminster Kingsway College on Monday 11 February 2013. Inspiring a new generation Designed to inspire a new generation of young … [Read more...]