The Hotels team at ISS has entered the area of serviced apartments with its new client, Apple Apartments. ISS will provide Housekeeping, Linen Management and delivery of guest supplies to sites in London and Cambridge in the three-year contract.
Apple Apartments offers short and long-term fully serviced accommodation in prime city locations. The new contract, which commenced August 12th, 2015, will deliver services to Apple Apartments in Cambridge and London.
Aiming to become a UK leader in the serviced apartment sector
Apple Apartments, Jermaine Weekes, Director of Operationssaid: “We aim to become a UK leader in the serviced apartment sector and we sought a partner with a real focus on guest experience to support and enhance our brand and strategy, he continued, “We have a range of guests at our establishments, therefore we need to provide great service, end-user experiences and value, which our new partner, ISS, has demonstrated they can deliver.”
The Apple Apartment business is expanding, with more sites rolling out across the UK. Catering to both the leisure and business travellers, accommodation ranges from one-bedroom apartments to five-star penthouse suites. Round-the-clock customer care is provided for Apple Apartments’ short and long stay clientele.
Karen Thomson, Director of Hotels, ISS Hotels said: “Apple Apartments is an exciting venture and we’re delighted to partner with them on their journey in this booming area. Their aim is to provide a quality service and experience, which we are proud to deliver. With our experience in working with a range of hotel brands, we can provide real differentiation for our new client and their growth strategy.”
Thomson concluded, “In addition to our total facility management venture with the four-star Sunborn London Hotel, we look forward to working with another innovative client such as Apple Apartments.”