London’s top luxury boutique hotels, The Arch London, is turning five this month, which seems a good excuse to take a closer look at the hotel – and to ask GM Michael Voigt about the guest experience that The Arch London seeks to provide.
To celebrate the occasion, the hotel is giving away five luxurious prizes – five lucky winners will each win a luxurious overnight stay with breakfast and Champagne on arrival, plus a three course dinner for two, all for just £5. An ideal opportunity to experience the excellence of The Arch for yourself! Entry details are below.
H&C News thanks Michael Voigt for his insights: the fierce competition in the London market ensures that guests have real choice when selecting a hotel, and only by providing superb standards in all areas of the ‘guest experience’ can hotels survive and flourish – as these comments clearly indicate.
What do your guests particularly value and seek?
“Guests staying with us or in any 5* boutique hotel are looking for something different than what the usual corporate or chain hotel has to offer. It is the individual service, and attention to detail which makes us so special. The team are carefully selected individuals who are all trained to be highly attentive to achieving guest satisfaction.
Great attitudes to work and life
“The selection of staff and recruitment is very important, and we are proud to employ genuinely nice individuals with great attitudes towards work and life, and our guests can feel that. Here is what a guest has told me today and posted on TripAdvisor which summarises our team:
“It is obvious that they like each other, talk to each other and respect each other in a way that spills over into exchanging information about guests’ needs. This is a communicative team that has our interests at heart.“
Fast and fuss-free efficiency
“Otherwise, our business guests are looking for efficiency, fast and fuss free check in, wifi, great showers, quiet accommodation, quick check out, and recognition. We train the team to recognise guest’s different needs and adapt our service to suit each individual guest staying with us.”
Hunter 486 restaurant freshens up
“The menu in our Hunter 486 restaurant needed to be freshened up and consolidated. Rather than offering four different menus for different times of the day and meal periods, we are now offering a full and comprehensive one page menu with all options.
“We have the most amazing equipment in our kitchen and are making better use of the Stone oven which we now use to cook meat and fish in intense heat to create an astonishing succulence. We will offer the best roast chicken and whole sea bass in London.”
The role of technology
“With regards to technology and the fast moving environment, this has had a dramatic impact on our business in general. People expect to make bookings easily with their ipads and iphones, and wifi needs to be faster than ever. It is also more important for our concierge to be very efficient and quick, as advances in technology mean that many guests could, for example, book an Uber taxi on their phone in a very short space of time.
“However, nothing will ever replace a smile, guest recognition, and a genuinely superb meal with good recommendations from a supervisor or head waiter with character and charm.”
Enter the prize draw
Now – enter the prize draw and experience The arch London for yourself! From 4 February 2015, entrants can visit the hotel and leave their name and email address at reception, or Tweet @thearchlondon with the hashtag #ilovethearchlondon to enter the prize draw, which will be drawn on 28 February 2015.
Photography: The Arch London
The Arch London, 50 Great Cumberland Place, Marble Arch, London W1H 7FD
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