TripAdvisor, the world’s largest travel site, is launching its inaugural Exceptional Service Awards, a programme to recognise remarkable hospitality professionals at hotels, restaurants, and attractions across the globe.
Service going above and beyond
From 6 October through to 24 October 2014, travellers are encouraged to share their experiences and nominate a hospitality employee—such as a receptionist, waiter or tour operator—who has helped improve their trip experience by delivering service they felt went above and beyond.
TripAdvisor surveyed its traveller community and found that nearly half (47%) of UK respondents say that they have received exceptional service several times over the past year, and almost nine out of ten (88%) have returned to a hospitality business as a direct result of the exceptional service they received there. Despite that fact, two thirds (68%) of those Brits surveyed don’t think hospitality professionals receive sufficient recognition for their efforts.
Shining a spotlight on the best
“Hospitality professionals can be the difference-maker between what makes a trip simply good or absolutely amazing, and TripAdvisor wants to help shine a spotlight on those who do it best,” said Barbara Messing, chief marketing officer for TripAdvisor. “The Exceptional Service Awards are a way for our travellers to publicly recognise and celebrate hospitality professionals who went the extra mile to make guests feel special.”
The Exceptional Service Awards programme is running in the U.S. and U.K.. Travellers from those markets are eligible to participate and can nominate hospitality professionals by submitting their exceptional service story here
Experiences must be from within the past 12 months and entries must include the hospitality professional’s name, job title, and should be at least three sentences long, but no longer than 1,000 characters. Winning hospitality professionals will receive a certificate, employers will be informed of the recognition, and winners will be highlighted on the TripAdvisor site. The winners will be announced later this year.
For travellers to find out more about the Exceptional Service Awards click here
About TripAdvisor
TripAdvisor® is the world’s largest travel site, enabling travellers to plan and have the perfect trip. TripAdvisor offers advice from travellers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor branded sites make up the largest travel community in the world, reaching nearly 280 million unique monthly visitors, and more than 170 million reviews and opinions covering more than 4 million accommodations, restaurants and attractions. The sites operate in 45 countries worldwide, including China. TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to millions of monthly TripAdvisor visitors.
For more information click here