Britannic Technologies, an award winning provider of telecommunications solutions, systems integration and managed services, today announced it has deployed a telecommunications solution on the Sunborn London Yacht Hotel, the only floating luxury super yacht hotel in London. The solution has improved communications between staff and guests, delivered ROI and created a business continuity plan delivered via Britannic’s private cloud.
“Delivering a first rate service to our guests is of paramount importance to Sunborn and it was critical that we invested in a superior phone system to deliver reliable and seamless communications. We selected Britannic Technologies to manage and deploy the system based on their project management expertise to deliver on time and in budget. They are a Mitel Accredited Hospitality Specialist with an excellent reputation in the hospitality industry. They also impressed us with their strategic approach and by working closely with us to discover our needs and requirements,” commented Ian Platt, Financial Controller, Sunborn London.
The solutions comprises: a Mitel 3300 IP Communications Platform (ICP) for its core telephony platform along with external voicemail, cordless Wi-Fi handsets for mobility and SIP trunks delivered over Ethernet for PSTN access.
From the Sea to the Cloud
Sunborn are now at ease that they have an anchor in place for their communications solution – a disaster recovery plan. If the system failed then it would automatically switch over to another system in Britannic’s data centre so there would be no downtime in calls and customer service.
Ian Platt, Financial Controller, Sunborn London Yacht Hotel states, “At first I was rather reluctant to use the cloud service as I feared the controversy over the security element. With Britannic’s private cloud and secure data centres in place I can honestly say that I am 100% confident in its resiliency and the flexibility it delivers to us. With Britannic’s managed services Sunborn can focus on other areas and free up time rather than managing the system. It also enables us to utilise real estate for the guests’ and to continue delivering superior services, resulting in lower total cost of ownership.
Britannic also host and manage the SIP infrastructure in its private cloud, and this provides a more resilient and flexible system in terms of interoperability and it also results in reduced call costs.”
Improving the Guests’ Experience
Sunborn’s ethos is to be unique and to offer guests a memorable experience, one they will not forget. Britannic implemented Wi-Fi so staff could contact each other whenever and wherever they are and guests could utilise the free Wifi services with the hotels applications.
Tablets are available in each of the rooms for guests to use free Wi-Fi and access everything they need from the: hotel’s guide, to recommendations on local places and services, to hotel services.
Britannic also provided Sunborn with bespoke ‘hospitality software’ for the telecommunications system that Britannic’s in-house development team created. This means that the hotel can use analogue phones in the guest rooms and special coding can be devised to fulfil guests’ requirements and facilitate duties for the staff.
“By deploying voice in the cloud Sunborn has increased its reliability and resiliency and it has delivered cost-savings resulting in a great return on investment. They now have a premium, future proof and flexible communications solution, which has improved the guest experience and complements the premium service the hotel delivers to its guests,” said Jonathan Sharp, Sales and Marketing Director, Britannic Technologies.
To find out more, contact Britannic Technologies