Quadriga completes a major upgrade to transform The Gleneagles Hotel’s technology platforms to enhance and future proof its reputation for world-class guest services.
Theale, Berkshire, September 24th 2014. Quadriga Worldwide, a leading international provider of technology based managed services, has announced the completion of a major technology upgrade at the world-famous Gleneagles Hotel.
Gleneagles has an enviable reputation as one of the world’s finest resort hotels, and invited Quadriga to assess its current television, wireless and technology infrastructure as part of a commitment to ensure that the technology in the hotel contributed to enhancing an already world class guest experience. It was also imperative that the hotel would also be able to easily add additional services for guests in the years ahead.
David Kemp, Finance Director at Gleneagles Hotel said “We worked with Quadriga to overcome a range of technology challenges to ensure we have an integrated platform that allows the hotel to continue delivering a leading experience for our customers. The deployment of the Sensiq Platform delivers the services we needed today but also offers the added value that it can easily accommodate future technologies which will benefit all of our customers now and in the future.”
Initial analysis by Quadriga suggested that moving to IP-based platform and technologies would help the Gleneagles Hotel to ensure their systems were as future proof as possible. In addition to being more cost-effective to run, the improved network and platform enabled Gleneagles to deliver new services such as extended WiFi coverage, world class in-room entertainment with content streaming, mobile control of TV through a guest device, and support for guests ‘bringing their own devices/content’. Quadriga’s Sensiq platform was also able to be deployed over existing cabling and infrastructure to reduce disruption and the cost of transitioning to a new solution.
James Cannon, Sales Director, UK & Ireland, Quadriga commented “Gleneagles’ customers expect the best and we believe the Quadriga solutions will help the hotel surpass their expectations both today and in the future. We are delighted to have been able to provide a significant technology update for Gleneagles that both provides a better customer experience today and will continue to grow with the hotel and the needs of its guests in the future”.
As part of the technology upgrade, Quadriga also migrated a range of Gleneagles legacy services and applications including security onto the new IP based backbone to simplify management and to lower running costs.
James Cannon continued “We worked hard to give Gleneagles comfort by bringing in highly skilled resources from Project Management, Installation, Contractors, Support agents, local field service teams and the complete support and buy-in from the Quadriga senior management in addition to our technology platforms and solutions. We believe these aspects have significantly contributed to the success of the project”.
David Kemp, Finance Director of Gleneagles added “With Quadriga, we not only looked for a supplier who could deliver us a great upgrade of our Hotel technological platform for today but also one with a roadmap of future developments and enhancements. We feel that we’ve achieved this and we’re now well placed with capacity to grow, which will bring continued and ongoing benefit to our guests and visitors”.
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