Harris+Hoole, the speciality coffee venture, is promising to radically alter the consumer experience by becoming the UK’s first retailer to allow customers to pay without having to touch, tap, or scan at a counter.
H+H’s innovative mobile app has been enhanced to include a new payments facility, giving customers the option to load pre-paid amounts upfront.
Effortless transaction
By checking in as they enter the shop, prepaid customers will be able to have a barista hand craft a coffee made to their personal preferences in just one tap on their mobile.
Unlike with other app payment solutions, when customers get to the till, there is no need to get their phone out again. They simply need to confirm they will be paying by app when the barista asks, and everything else is done automatically.
The Harris+Hoole app revolutionises the in-store payments process, seamlessly integrating with the point of sale (POS) and customer relationship management (CRM) tool to create an effortless transaction experience.
It works to enhance the customers’ in-shop experience, through mobile payments, integrating digital loyalty and the ability to set “My Usual”.
Rolling out across Harris + Hoole
Harris + Hoole has invested in its app, CRM and a retrofit to all of its shops with a new till system specifically designed to facilitate the new mobile payments function, creating the smoothest ordering and payment process on the high street.
Earlier versions of the app, without payments, have already built a loyal following. Customers have continued to share their positive feedback on iTunes App Store and Google Play with 4.5 and 4.7 out of 5-star ratings respectively.
The new payments facility, paired with a new till system, is currently being rolled out across all 36 Harris+Hoole shops.
Blending coffee, people and technology
Danielle Anderson, Director of Digital Experience at Harris+Hoole, said:
“We’ve already had over 100,000 check-ins at our 36 shops since the app launched in August 2013, and we’re really excited about this next stage, with the payments function making it even simpler for customers to enjoy a great cup of coffee. It is the fastest, easiest and most convenient way to pay by mobile.
“The mobile payment removes the cold formality of an anonymous transaction and better reflects the kind of friendly exchange you’d expect from your local coffee shop.
“For the first time anywhere in the UK, a customer can walk into any H+H shop, order their usual from a barista who knows their name and how they like their coffee, and pay – all from just one tap on their mobile.”
For a short video on how the payments model works
The H+H app is available for Apple iOS and Android devices and can be downloaded via the iTunes App Store and Google Play Store.
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