Two UK hotels have been named among the best rated in the world for customer service in the Travellers’ Choice Hotels™ with Exceptional Service awards, announced by TripAdvisor®, the world’s largest travel site*.
Top accommodation for service
The 2014 Travellers’ Choice Hotels with Exceptional Service awards mark the first time that this category has been called out separately to the coveted annual Travellers’ Choice awards for Hotels which were announced in January. This award honours the top accommodations in the world for service and is determined based on the millions of reviews and opinions of TripAdvisor travellers around the globe, taking into account the quality of reviews and ratings for service
The Top 10 Hotels in the UK
- Egerton House Hotel, London, United Kingdom
- Lauriston Court Hotel, Llandudno, Wales, United Kingdom
- La Haule Manor Hotel, St Aubin, Jersey, Britain
- The Chester Residence, Edinburgh, Scotland, United Kingdom
- Atholl Villa, Pitlochry, Scotland, United Kingdom
- Grasmere Hotel, Grasmere, Cumbria, United Kingdom
- Castlecroft, Stirling, Scotland, United Kingdom
- The Clarence Hotel, Portsmouth, United Kingdom
- Number Four Boutique Hotel, Portsmouth, United Kingdom
- The Elmdene, Torquay, United Kingdom
Egerton House Hotel, London
The Egerton House Hotel in London (pictured top) is named number one hotel in the UK for customer service, and also scoops sixth in Europe and nineteenth in the world. The hotel has been recognised for exceptional service for two consecutive years in the service category of the Travellers’ Choice awards for Hotels and this year, rises up nine places from 10th position in 2013.
Lauriston Court, Llandudno
Following close behind is Lauriston Court (above), located in Wales’ Llandudno, which bags second place in the UK. The small, family run hotel is also named seventh best hotel for customer service in Europe and 20th in the world, and with room rates costing from just £37 per person, per night, it is proof that great service doesn’t have to cost the earth.
La Haule Manor, Jersey
Taking third place in the UK is Jersey’s La Haule Manor, which also came tenth in Europe.
South performs strongly and Devon dominates
This year, the South of England performs extremely well with fourteen of the 25 UK winners located below the M4 corridor, and it’s the South West in particular that shines with seven winners in total, more than any other region.
Already celebrating a string of TripAdvisor Travellers’ Choice awards this year, Devon is revealed as the UK’s biggest winning county with five hotels securing awards. The county’s victorious hotels include: The Elmdene, Torquay which takes 10th place in the UK; Gidleigh Park, Chagford coming in 12th; Shelley’s in Lynmouth at 17th; and Martinhoe’s The Old Rectory Hotel and Yeoldon House Hotel in Bideford taking 19th and 20th position respectively.
The seaside is the place to be for outstanding service
While London scooped the most awards of any UK town or city with three in total, it was the smaller seaside destinations that shone this year, with Portsmouth, Blackpool and Llandudno all landing two awards each – more awards than any town outside of the capital.
Great service is not predicated on price
“Given that service is such a huge aspect of the travel experience, this year we wanted to shine a special spotlight on the efforts of hotels in the UK and across the globe with a record of exceptional customer service,” commented TripAdvisor spokesperson, James Kay, “The fact that our UK award winners range from bargain hotels through to luxury 5 star establishments shows that great service isn’t always predicated on price.”
For the complete list of 2014 TripAdvisor Travellers’ Choice Hotels with Exceptional Service awards winners click here
Travellers can also follow the conversation on Twitter at #travellerschoice.
2014 TripAdvisor TripAdvisor Travellers’ Choice Hotels with Exceptional Service
Top 10 Hotels in the World
- Riad Kheirredine, Marrakech, Morocco
- Hamanasi Adventure and Dive Resort, Hopkins, Belize
- Akademie Street Boutique Hotel and Guesthouse, Franschhoek, South Africa
- Riad Noir d’Ivoire, Marrakech, Morocco
- Hotel Residence Agnes, Prague, Czech Republic
- Castlewood House, Dingle, Ireland
- The Dairy Private Luxury Hotel, Queenstown, New Zealand
- Desert Riviera Hotel, Palm Springs, United States
- La Maison Arabe, Marrakech, Morocco
- Hotel Villa Steno, Monterosso al Mare, Italy
Top 10 Hotels in Europe
- Hotel Residence Agnes, Prague, Czech Republic
- Castlewood House, Dingle, Ireland
- Hotel Villa Steno, Monterosso al Mare, Italy
- La Minerva, Capri, Italy
- Anastasis Apartments, Imerovigli, Greece
- Egerton House Hotel, London, United Kingdom
- Lauriston Court Hotel, Llandudno, Wales, United Kingdom
- Deko Rome, Rome, Italy
- Hotel 16, Prague, Czech Republic
- La Haule Manor Hotel, St Aubin, Jersey, Britain
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