Harbour & Jones (H&J) has launched a new company, Upfront, to run its front of house services. Upfront will cover reception, switchboard, helpdesk and meeting room management, customer service training and event management, and is complementary to H&J’s core business of food service and hospitality.
Demand from clients
H&J already runs the reception services at insurance broker Arthur J. Gallagher and the Academy of Medical Sciences and is launching Upfront in response to demand from its clients.
Patrick Harbour, Director of H&J commented, “The development of our front of house services is a natural progression for us and has grown from our clients’ need for a fully integrated service. H&J will be able to offer clients a one-team seamless approach by linking the front of house, catering and hospitality teams, with specialised training to ensure that all team members can fulfil the various duties.”
Offering exceptional service
“Our goal is to train our front of house teams to offer not just good, but exceptional service. Taking advantage of our training resources, which draws on experienced professionals from the hotel and airline industries, and uses graduates from the Royal Academy of Dramatic Art to perform different roles, we teach our teams how to deal with all types of customer. They learn to interpret body language, and to handle all manner of behaviours with unruffled poise.”
Upfront looks set to further strengthen the H&J business, which also includes the company’s events arm, Harbour & Jones Events.
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