The faster, easier and more convenient mobile check-in from Marriott Hotels, the signature brand of Marriott International, is now available at 20 additional Marriott hotels in 19 countries including the United Kingdom. First launched at 329 hotels in the U.S. and Canada, the mobile check-in feature on the Marriott Mobile App has expanded internationally, representing the broadest mobile offering of its kind in the lodging industry.
Full global roll-out in 2014
According to research by GroupM Next*, 57 percent of business travellers aged 21-39 use their smartphone to book a hotel. These younger travellers are also more likely to use mobile devices to enhance their travel experiences. Marriott Hotels expects to complete the full global roll out of mobile check-in at all 500 hotels, as well as offer check-out functionality, in the first half of 2014.
Check-in is simple
With the Marriott Mobile App, check-in is simple. Marriott Rewards members, who have downloaded the app, can check-in through a smartphone as early as 4 pm the day before arrival, receiving an automatic notification when the room is ready. On arrival, Marriott Rewards guests simply go to the expedited mobile check-in desk where a key card will be ready and waiting.
Paul Cahill, senior vice president of brand management for Marriott Hotels commented, “Mobile check-in is just the start. Our guests are more mobile and global than ever before and technology is increasingly important to them, which is why we will add check-out next year. We will continue to solicit feedback from our guests as we enhance the travel experience with Marriott.”
The brand’s mobile innovation will continue as Marriott Hotels has launched 12 mobile “incubator” hotels in the U.S. to test future mobile enhancements. Guests at those hotels can make service requests using their smartphones. The most popular guest requests so far include additional towels, wake-up calls and housekeeping.
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About Marriott.com & Mobile
Mobile check-in is part of the free Marriott mobile app available in the Apple iTunes Store and Google Play.
Learn more about mobile check-in
The Marriott Mobile App has been downloaded over 2.5 million times, and Marriott.com receives over 4.5 million visitors a month from smartphones.
The European hotels offering mobile check-in are:
- Bristol Marriott Royal Hotel
- Brussels Marriott Hotel
- London Marriott Hotel Grosvenor Square
- Prague Marriott Hotel
- Zurich Marriott Hotel