Mitchells & Butlers (M&B) and Zonal have signed a major agreement to provide all sites with its hospitality technology solutions.
It follows a successful pilot scheme in a limited number of M&B outlets, which has convinced the hospitality giant to harness Zonal’s technology on a long-term basis across its 1,600-strong estate.
Martin Taylor, Director of Business Change & Technology said: “Zonal is helping us deliver innovation in technology and business processes to support our needs. They share our vision, understand our business and are one of the strongest players in the UK market.
Tailoring the solution to each brand
“Our aim is to install more efficient technology to help transform the guest experience. Part of this technology journey is investing in new systems for our 1,600 outlets and we have begun the installation across All Bar One, Harvester and O’Neill’s.”
Mitchells & Butlers has adopted the principle of using the same technology platform across its business but tailoring the solution to suit the guest experience in each of its brands. The drinks-led businesses are concentrating on making the bar more effective and have installed new EPoS terminals and faster payment devices. In restaurants, the Company has invested in a wider technology platform, focusing on speed of service and efficient ordering processes.
Robin Young, Operations Director. Mitchells & Butlers comments: “A requirement for creating a guest focused solution is being adaptable and reliable in terms of delivering the installation element of the project. Zonal is a great partner working at pace to ensure that our pubs and restaurants trade on the day of installation, as well as being able to work alongside our other key suppliers to ensure our systems are integrated to provide the best efficiency for everyone involved.”
Zonal has been helping hospitality outlets achieve their business goals for more than 30 years. The company’s Aztec EPoS software is used by more than 6,000 businesses including pubs, bars, restaurants, hotels and leisure venues.
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