An intelligent smartphone express check-in service has been launched for business and leisure travellers staying at any one of 36 Guoman and Thistle Hotels, now part of the glh hotels brand, across the UK.
The new service uses state-of-the-art Apple Passbook and Google Now technology for guests with i-phone or Android devices allowing them to simply pick up their room key on arrival – eliminating waits at the check-in desk and creating a more personal service. The technology automatically pops up on the user’s smartphone screen when they come into the vicinity of their chosen hotel, allowing staff to quickly and easily locate the guest booking information.
Mithu Sengupta, ecommerce and distribution director for Guoman and Thistle Hotels, says:
“The benefits to the new service are already becoming apparent in our customer feedback, not least because it is saving guests’ time and provides a more efficient service. The system is able to save booking information and special requests so that the hotel staff can prepare effectively for arrival allowing them to provide a warm and welcoming personal service with greater attention to detail.”
Guoman and Thistle Hotels is working closely with web development agency, MediaConcepts, to further develop the technology to allow guests to use a QR confirmation on the Passbook system to pick up their room key on arrival.
Business and leisure travellers staying at any of the Group’s properties can also take advantage of free, superfast BT wifi, available in all bedrooms and public areas.
For more information about Guoman Hotels click here
For more information about Thistle Hotels click here