JOB PURPOSE: To provide a meetings and events service to clients that contains the highest standards of operation and customer care, whilst optimising staff productivity and departmental profitability.
ACCOUNTABILITIES:
1) To achieve agreed standards of service and operation. To take appropriate action as necessary to train the team in order to achieve the highest levels .
2) To optimise the profitability and take appropriate action as necessary to protect the physical product, keep correct stock levels and purchase in line with policy.
3) To operate the meetings & events department in a safe manner and complete the health and safety reviews and records in order to be operating legally.
4) To achieve a high level of productivity of staff. To develop skills of all Meetings and Events team members and maintain stable workforce.
5) To achieve all budgeted criteria.
6) To attain a very high standard of customer care and ensure all staff are capable.
7) To be aware of all customer feedback, positive or negative, and refer as relevant, and/or take appropriate action.
8) To maintain good communications with other senior staff within the hotel, in particular the Executive Head Chef and M&E Sales Team. To ensure liaison with all relevant departments to ensure guest needs are met and also those of internal customers.
For more information on this role please contact
Paul Gilley
PJ Search & Selection Ltd
14-15 Lower Grosvenor Place
London SW1W 0EX
T: 0207 821 4804
M: 0781 808 3244