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Survey reveals what guests want from hotel technology

By James Russell: Survey reveals what guests want from hotel technology

July 22, 2011

Philips’, the leading provider of TV solutions to the hospitality industry, has launched MediaSuite a new internet enabled TV range allowing guests to access a world of online entertainment and information from within the comfort of their hotel room.

To align with the MediaSuite launch, Philips also released survey results indicating travelers are attracted to hotels offering interactive TV services:

  • 55% said that they would chose a hotel offering an internet enabled TV service over one which does not.
  • 92% stated they would use NetTV every time they are in a hotel room.
  • The most appealing services to access via the internet were found to be catch-up TV (39%), news (17%) and weather (11%).
  • In terms of hospitality specific services, city information (39%) is most in demand, followed concierge services (16%) and airport information (10%).

Philips’ MediaSuite TVs are the latest addition to Philips’ portfolio of products specially designed for the hotel sector.

This new range allows hoteliers to cost-effectively offer guests previously unaccessible interactive services via a wealth of online NetTV apps without the need for a set-top box.

Philips MediaSuite enables guests to experience the full functionality of the internet without the need to unpack a laptop or netbook to access the web.

Catch-up TV, online apps such as local weather and news, Facebook and Twitter can now be accessed through the TV, meaning guests can be as connected in their hotel room as they are at home.

The easy-to-use system includes an innovative remote control specifically designed for intuitive navigation through the range of interactive services.

MediaSuite TVs build upon Philips’ ‘Super Seven’ customer promise: seven exclusive benefits designed to appeal to both guests and hoteliers:

    Sustainability – saving both energy and costs
    Simplicity – offering customizable user-friendly screens and new revenue streams
    Smart Technology – a wide range of LED TVs with superior picture quality, IPTV and compatibility with the interactive system of your choice
    Services – including 5 year extended warranty and a convenient rental programme
    Signature Range – bring Ambilight and 3D to your rooms and offer your guests something truly different
    Security – featuring content encryption so you can offer your guests early-window blockbuster releases
    Segmentation – special properties and features to ensure also bars and cruise ships can benefit from Philips’ professional TVs

“Guests today expect technology to be part of the experience hoteliers create for them. They want and expect to be able to enjoy access to the same entertainment and social media they would at home. By enabling this, the Philips MediaSuite is not only a great product, but just what the industry needs.” -Ian Millar CHTP, Professor of Information Technology, Deputy Director of Innovation, Lausanne Hotel School

Find and connect with Philips Hotel TV online:
Philips.com/HotelTV
Facebook.com/PhilipsHotelTV
Twitter.com/PhilipsHotelTV
YouTube.com/PhilipsHotelTV

For more information on technology click here

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